01

Scope & Applicability

This Privacy Policy applies to all personal information collected by SARNEX Nutrition through our website, mobile platform, customer service channels, and any other service we operate (collectively, the "Platform"). It governs the data of all visitors, registered users, and customers who interact with our Platform, whether based in India or abroad.

This policy should be read alongside our Terms of Service and Returns & Refund Policy, which together form the complete framework governing your relationship with SARNEX Nutrition.

By accessing or using our Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your information as described herein.

02

Information We Collect

We collect only the information necessary to provide you with a seamless and personalised experience. The categories of personal data we may collect include:

03

How We Collect Information

We gather information through several means, all of which are designed to be transparent and proportionate:

• Directly from you — when you create an account, place an order, fill in a form, contact our support team, or participate in any survey or promotion.
• Automatically — through cookies, web beacons, log files, and similar tracking technologies as you navigate our Platform. See our Cookies & Tracking section for full details.
• From third parties — including payment processors, logistics partners, and analytics providers, in accordance with their respective privacy policies and applicable law.
• From public sources — such as publicly available social media profiles or business directories, where relevant and lawful.

04

How We Use Your Information

We process your personal data only for lawful, specified, and legitimate purposes. Your information may be used for the following:

• Processing and fulfilling your orders, including coordinating delivery and handling returns or replacements.
• Managing your account and providing access to order history, preferences, and account settings.
• Communicating with you about your orders, account activity, updates, and customer service enquiries.
• Sending promotional communications, newsletters, and offers — only with your consent, and with the option to opt out at any time.
• Improving our Platform, products, and services through analytics, user feedback, and usability research.
• Complying with legal obligations, resolving disputes, and enforcing our agreements.
• Detecting and preventing fraudulent, abusive, or unlawful activity on our Platform.
• Personalising your experience by recommending products or content based on your browsing and purchase history.

05

Sharing of Information

We do not sell, rent, or trade your personal information to any third party for their independent marketing purposes. We may, however, share your data in the following limited and controlled circumstances:

• Logistics & Delivery Partners — We share your name, contact details, and delivery address with our courier and logistics partners solely to fulfil your order.
• Payment Processors — Your payment information is transmitted directly to our trusted payment gateway providers. We do not store sensitive payment data on our servers.
• Technology & Analytics Providers — We may engage third-party service providers for website hosting, analytics, email delivery, and customer support tools, all of whom are bound by data processing agreements.
• Legal & Regulatory Authorities — We may disclose your information when required to do so by law, court order, or regulatory authority, or to protect the rights, property, or safety of SARNEX Nutrition, our customers, or the public.
• Business Transfers — In the event of a merger, acquisition, or sale of assets, your data may be transferred to the acquiring entity, subject to equivalent privacy protections.

All third parties with whom we share your data are required to maintain appropriate security standards and are prohibited from using your information for any purpose beyond what is necessary to perform their services for us.

06

Cookies & Tracking Technologies

We use cookies and similar technologies to enhance your experience on our Platform, analyse usage, and deliver relevant content. A cookie is a small text file placed on your device when you visit our website.

You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our Platform.

07

Data Security

We take the security of your personal information seriously and implement a range of technical, administrative, and physical safeguards to protect it from unauthorised access, alteration, disclosure, or destruction.

• All data transmitted between your browser and our servers is encrypted using industry-standard SSL/TLS protocols.
• Payment transactions are processed through PCI-DSS compliant payment gateways. We do not store full card numbers or CVV details.
• Access to personal data within our organisation is strictly limited to authorised personnel who require it to perform their duties.
• We regularly review and update our security practices to address emerging threats and maintain compliance with applicable data protection standards.

08

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting, or reporting obligations.

In general, we apply the following retention guidelines:

• Account & Order Data — Retained for a minimum of 5 years following your last transaction, as required by applicable tax and commercial laws in India.
• Customer Support Records — Retained for up to 3 years from the date of resolution, to enable us to reference prior interactions and improve service quality.
• Marketing & Communication Data — Retained until you withdraw your consent or opt out, after which it is securely deleted from active systems.
• Technical & Analytics Data — Aggregated and anonymised data may be retained indefinitely for analytical and statistical purposes, as it cannot be linked back to any individual.

Upon expiry of the applicable retention period, your data will be securely deleted or anonymised in accordance with our internal data disposal procedures.

09

Your Rights & Choices

We respect your rights over your personal data. Subject to applicable law, you are entitled to exercise the following rights by contacting us at support@SARNEXnutrition.com:

We will respond to all valid rights requests within 30 days of receipt. In complex cases, we may extend this period by an additional 30 days with prior notification.

10

Children's Privacy

Our Platform is not intended for use by individuals under the age of 18. We do not knowingly collect, solicit, or process personal data from minors. If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us immediately at support@SARNEXnutrition.com.

Upon verification, we will take prompt steps to delete the relevant information from our systems and terminate any associated account.

11

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or platform features. When we make material changes, we will revise the "Last reviewed" date at the top of this page and, where appropriate, notify you by email or a prominent notice on our Platform.

Your continued use of our Platform following the posting of an updated Privacy Policy constitutes your acceptance of the revised terms. We encourage you to review this page periodically to stay informed about how we protect your information.

12

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data, please reach out to our dedicated support team.