Privacy Policy

01 Scope & Applicability

This Privacy Policy applies to all personal information collected by SARNEX Nutrition through our website, mobile platform, customer service channels, and any other service we operate (collectively, the "Platform").

It governs the data of all visitors, registered users, and customers who interact with our Platform, whether based in India or abroad.

This policy should be read alongside our Terms of Service and Returns & Refund Policy .

By accessing or using our Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your information as described herein.

02 Information We Collect

We collect only the information necessary to provide you with a seamless and personalised experience.

03 How We Collect Information

We gather information through several means, all of which are designed to be transparent and proportionate:

• Directly from you: When you create an account, place an order, fill in a form, contact our support team, or participate in a survey or promotion.
• Automatically: Through cookies, web beacons, log files, and similar tracking technologies.
• From third parties: Including payment processors, logistics partners, and analytics providers.
• From public sources: Such as publicly available social media profiles or business directories, where relevant and lawful.

04 How We Use Your Information

We process your personal data only for lawful, specified, and legitimate purposes.

• Processing and fulfilling your orders, including coordinating delivery and handling returns or replacements.
• Managing your account and providing access to order history, preferences, and settings.
• Communicating with you about your orders, account activity, updates, and support enquiries.
• Sending promotional communications, newsletters, and offers — only with your consent.
• Improving our Platform, products, and services through analytics and user feedback.
• Complying with legal obligations, resolving disputes, and enforcing our agreements.
• Detecting and preventing fraudulent, abusive, or unlawful activity.
• Personalising your experience by recommending products or content based on your browsing and purchase history.

05 Sharing of Information

We do not sell, rent, or trade your personal information to any third party for their independent marketing purposes.

We may, however, share your data in the following limited and controlled circumstances:

• Logistics & Delivery Partners: Your name, contact details, and delivery address to fulfil your order.
• Payment Processors: Payment information is transmitted directly to trusted payment gateway providers.
• Technology & Analytics Providers: Website hosting, analytics, email delivery, and customer support services.
• Legal & Regulatory Authorities: When required by law, court order, or regulatory authority.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, subject to equivalent privacy protections.

All third parties with whom we share your data are required to maintain appropriate security standards and are prohibited from using your information beyond what is necessary to perform their services for us.

06 Cookies & Tracking Technologies

We use cookies and similar technologies to enhance your experience on our Platform, analyse usage, and deliver relevant content.

You can manage or disable non-essential cookies through your browser settings. Disabling certain cookies may affect Platform functionality.

07 Data Security

We take the security of your personal information seriously and implement technical, administrative, and physical safeguards against unauthorised access, alteration, disclosure, or destruction.

• Data transmitted between your browser and our servers is encrypted using SSL/TLS protocols.
• Payment transactions are processed through PCI-DSS compliant payment gateways.
• Access to personal data within our organisation is limited to authorised personnel.
• We regularly review and update our security practices to address emerging threats.

08 Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting obligations.

• Account & Order Data: Retained for a minimum of 5 years following your last transaction, as required by applicable tax and commercial laws in India.
• Customer Support Records: Retained for up to 3 years from the date of resolution.
• Marketing & Communication Data: Retained until you withdraw your consent or opt out.
• Technical & Analytics Data: Aggregated and anonymised data may be retained indefinitely for analytical purposes.

Upon expiry of the applicable retention period, your data will be securely deleted or anonymised in accordance with our internal data disposal procedures.

09 Your Rights & Choices

Subject to applicable law, you may exercise the following rights by contacting us at support@SARNEXnutrition.com .

We will respond to all valid rights requests within 30 days of receipt. In complex cases, we may extend this period by an additional 30 days with prior notification.

10 Children's Privacy

Our Platform is not intended for individuals under the age of 18. We do not knowingly collect, solicit, or process personal data from minors.

If you are a parent or guardian and believe that your child has provided personal information without your consent, please contact us immediately.

Upon verification, we will take prompt steps to delete the relevant information from our systems and terminate any associated account.

11 Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or Platform features.

When we make material changes, we will revise the "Last reviewed" date at the top of this page and, where appropriate, notify you by email or a prominent notice on our Platform.

Your continued use of our Platform following the posting of an updated Privacy Policy constitutes your acceptance of the revised terms.

12 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data, please reach out to our dedicated support team.