Terms of Service

Eligibility & Account Registration

To access and use our website or place an order, you must be at least 18 years of age and legally capable of entering into binding contracts under applicable law.

If you create an account with us, you are responsible for maintaining the confidentiality of your login credentials and for all activity conducted under your account.

Please notify us immediately at support@SARNEXnutrition.com if you suspect unauthorised access or a security breach.

We reserve the right to suspend or terminate accounts that violate these Terms or engage in fraudulent behaviour.

Products & Descriptions

We make every effort to ensure that product descriptions, images, ingredient lists, nutritional information, and pricing displayed on our website are accurate and up to date.

However, we do not warrant that all such content is error-free, complete, or current at all times.

Product Changes

Formulations, packaging, and product availability may change without prior notice at our sole discretion.

Health Disclaimer

Orders & Payments

By placing an order on our platform, you confirm that all information provided, including your name, delivery address, and payment details, is accurate and complete.

SARNEX Nutrition reserves the right to refuse or cancel an order in cases involving suspected fraud, pricing errors, or stock unavailability.

All prices displayed on our website are in Indian Rupees (INR) and are inclusive of applicable taxes unless stated otherwise.

Payment must be made in full at the time of placing an order through the payment methods available on our platform.

Shipping & Delivery

We partner with trusted third-party logistics providers to deliver your orders. Estimated delivery timelines are indicative only and may vary depending on your location, carrier capacity, and other external factors.

• SARNEX Nutrition is not liable for delivery delays caused by circumstances beyond our reasonable control.
• Risk of loss and title for products pass to you upon handover to our logistics partner for delivery.
• You are responsible for providing a valid and complete delivery address.
• For non-delivery issues, please refer to our Returns & Refunds Policy .

Returns, Replacements & Refunds

Our complete Returns, Replacements & Refund Policy governs all claims related to defective, damaged, expired, or undelivered products.

• All purchases are final. Returns after delivery are not accepted.
• Defective, damaged, or expired products are eligible for replacement at no cost.
• Replacement requests must be submitted within 7 days of receiving your order.
• Refunds are considered only for eligible situations mentioned in our refund policy.
• Approved refunds are processed within 7 working days to the original payment method.

Intellectual Property

All content on this website, including text, graphics, logos, product images, icons, audio clips, and software, is the property of SARNEX Nutrition or its content licensors.

You are granted a limited, non-exclusive, non-transferable licence to access and use this website solely for personal, non-commercial purposes.

You may not reproduce, distribute, modify, display, or create derivative works from any content without our prior written consent.

Unauthorised use of the SARNEX Nutrition name, logo, and related marks is strictly prohibited.

Prohibited Conduct

By using our platform, you agree not to engage in any of the following activities:

• Using the website for any unlawful purpose.
• Attempting to gain unauthorised access to our systems.
• Introducing viruses, malware, or harmful code.
• Engaging in fraudulent transactions.
• Collecting personal information without authorisation.
• Using bots or automated tools that disrupt website operations.
• Posting defamatory, abusive, offensive, or objectionable content.

Violation of these conditions may result in termination of your account and may be reported to appropriate law enforcement authorities.

Disclaimer of Warranties

Our website and products are provided on an “as is” and “as available” basis without warranties of any kind, either express or implied.

To the fullest extent permitted by law, SARNEX Nutrition disclaims all warranties, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not warrant that the website will be uninterrupted, error-free, or free from viruses or other harmful components.

Limitation of Liability

To the maximum extent permitted by applicable law, SARNEX Nutrition and its directors, employees, agents, affiliates, and licensors shall not be liable for indirect, incidental, special, consequential, or punitive damages.

Our total aggregate liability shall not exceed the amount paid by you for the specific product or service giving rise to the claim during the twelve months preceding the claim.

Some jurisdictions do not allow the exclusion or limitation of certain warranties or liabilities. Therefore, these limitations may not apply to you in full.

Privacy Policy

Your privacy is important to us. By using our website and placing orders, you consent to the collection, use, and processing of your personal data as described in our Privacy Policy.

• We implement security measures to protect your information.
• Personal data is used for order fulfilment, customer support, and service improvement.
• We do not sell, trade, or rent your personal information for marketing purposes.

Changes to These Terms

SARNEX Nutrition reserves the right to modify, update, or revise these Terms of Service at any time.

Changes will become effective upon being posted on our website. The date of the most recent revision will be displayed at the top of this page.

Your continued use of our website or services following any changes constitutes acceptance of the revised Terms.

Where a change materially affects your rights or obligations, we will make reasonable efforts to notify you through email or a prominent notice on our platform.