All purchases made through our online store are non-returnable after delivery. However, if you receive a product that is defective, damaged, or expired, you are entitled to a full replacement at no cost to you.
To initiate a replacement request, please follow the steps below:
All replacement requests must be raised within 7 days of receiving your order. Claims submitted beyond this window, unfortunately, cannot be processed. We encourage customers to inspect their orders promptly upon delivery.
If your order has not been delivered, we will ensure redelivery at no additional charge. To raise a non-delivery claim, email support@SARNEXnutrition.com with your proof of purchase, and our team will coordinate a prompt reshipment.
Once an order has been placed and processed, it cannot be cancelled. Refunds are considered on an exceptional basis and approved solely under the following circumstances:
The delivery address falls outside the coverage area of our logistics partners.
The order experiences an unjustifiable delay in delivery beyond what is reasonably expected.
Approved refunds will be processed to the original payment method within 7 working days from the date of approval. Depending on your bank or payment provider, the amount may take an additional 5–7 working days to reflect in your account.
Damaged products will be handled under our Returns & Replacement Policy rather than refunded.
Refund or replacement requests will not be entertained under the following circumstances:
SARNEX Nutrition does not accept or process refund or replacement claims submitted by third parties. All requests must be made exclusively by the original purchaser using the email address or account associated with the order.
If a product did not meet your expectations, we want to hear from you.
Our team is available Monday – Friday, 9:00 AM to 7:00 PM IST, and will respond within 24 hours.
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regarding your order, refunds, or replacements.