To access and use our website or place an order, you must be at least 18 years of age and legally capable of entering into binding contracts under applicable law. By using our platform, you represent and warrant that you meet this eligibility criterion.
If you create an account with us, you are responsible for maintaining the confidentiality of your login credentials and for all activity conducted under your account. You agree to notify us immediately at support@SARNEXnutrition.com if you suspect any unauthorised access or security breach related to your account.
We reserve the right to suspend or terminate accounts that violate these Terms, engage in fraudulent behaviour, or are used in any manner that may harm SARNEX Nutrition or other users.
We make every effort to ensure that product descriptions, images, ingredient lists, nutritional information, and pricing displayed on our website are accurate and up to date. However, we do not warrant that all such content is error-free, complete, or current at all times.
Colour representations of products may vary due to screen settings and device calibration. Actual product appearance may differ slightly.
Our products are supplements and are not intended to diagnose, treat, cure, or prevent any disease. Consult a healthcare professional before use.
Formulations, packaging, and availability of products are subject to change without prior notice at our sole discretion.
By placing an order on our platform, you represent that all information provided — including your name, delivery address, and payment details — is accurate and complete. SARNEX Nutrition reserves the right to refuse or cancel any order at our discretion, including in cases of suspected fraud, pricing errors, or stock unavailability.
All prices displayed on our website are in Indian Rupees (INR) and are inclusive of applicable taxes unless stated otherwise. Payment must be made in full at the time of placing an order through the payment methods available on our platform.
We partner with trusted third-party logistics providers to deliver your orders. Estimated delivery timelines are provided at checkout and are indicative only — actual delivery times may vary based on your location, carrier capacity, and other external factors.
Our complete Returns, Replacements & Refund Policy governs all claims related to defective, damaged, expired, or undelivered products. Key provisions are summarised below:
For the full policy, please refer to our Returns & Refund Policy page.
All content on this website — including but not limited to text, graphics, logos, product images, icons, audio clips, and software — is the exclusive property of SARNEX Nutrition or its content licensors and is protected under applicable intellectual property laws.
You are granted a limited, non-exclusive, non-transferable licence to access and use this website solely for personal, non-commercial purposes. You may not reproduce, distribute, modify, display, or create derivative works from any content on this site without our express prior written consent.
The SARNEX Nutrition name, logo, and all related marks are registered or unregistered trademarks of SARNEX Nutrition. Unauthorised use of these marks is strictly prohibited.
By using our platform, you agree not to engage in any of the following activities:
Violation of any of the above may result in immediate termination of your account and access, and may be reported to appropriate law enforcement authorities.
Our website and products are provided on an "as is" and "as available" basis without warranties of any kind, either express or implied. To the fullest extent permitted by law, SARNEX Nutrition disclaims all warranties, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
We do not warrant that the website will be uninterrupted, error-free, or free from viruses or other harmful components. We do not warrant the accuracy, reliability, or completeness of any content on the platform.
To the maximum extent permitted by applicable law, SARNEX Nutrition and its directors, employees, agents, affiliates, and licensors shall not be liable for any indirect, incidental, special, consequential, or punitive damages — including but not limited to loss of profits, data, goodwill, or business interruption — arising out of or in connection with your use of or inability to use our website or products.
In no event shall our total aggregate liability to you exceed the amount paid by you for the specific product or service giving rise to the claim in the twelve (12) months preceding the date of the claim.
Some jurisdictions do not allow the exclusion or limitation of certain warranties or liabilities, so the above limitations may not apply to you in full.
Your privacy is of paramount importance to us. By using our website and placing orders, you consent to the collection, use, and processing of your personal data as described in our Privacy Policy.
We implement industry-standard security measures to protect your personal and payment information from unauthorised access.
Personal data collected is used solely for order fulfilment, customer support, and improving your experience with us.
We do not sell, trade, or rent your personal information to third parties for their marketing purposes.
For complete details on how we handle your data, please review our full Privacy Policy available on our website.
SARNEX Nutrition reserves the right to modify, update, or revise these Terms of Service at any time without prior notice. Changes will be effective immediately upon posting to our website. The date of the most recent revision will be reflected at the top of this page.
Your continued use of our website or services following any changes constitutes your acceptance of the revised Terms. We encourage you to review these Terms periodically to stay informed of any updates.
If a change materially affects your rights or obligations, we will make reasonable efforts to notify you via email or a prominent notice on our platform prior to the change taking effect.
Our customer care team is available Monday – Friday, 9:00 AM to 7:00 PM IST.
We typically respond within 24 hours of receiving your enquiry.
If you have any questions, concerns, or require clarification regarding these Terms of Service, please do not hesitate to reach out to our support team.
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